Senior User Researcher

bungie

Bungie

Bungie is seeking a Senior User Researcher to join our team. In this role, you will positively impact Bungie’s marketing and development of outstanding entertainment experiences by providing actionable insights based on representative consumer feedback.

You will work closely with game development, design, and marketing teams to create and execute comprehensive research plans for Bungie products. To address Bungie’s burning questions about player interactions and motivations, you’ll design research plans, conduct studies, and transform data into meaningful insights about player perceptions, sentiment, and gaming experiences. You'll create persuasive reports and visualizations to demonstrate opportunities to improve our marketing executions and the player experience with Bungie games.

The User Research team at Bungie is integrated closely with analytics and product teams. Our research takes on many forms - from formative to evaluative, qualitative to quantitative, and often takes a mixed-method approach. We tackle a broad range of questions. What motivates players to make friends in games? Who is the primary audience for this new concept? How can we improve the new user experience to avoid early churn? You will need a flexible mindset and the ability to tap into diverse research methods to deliver insights.

This position will require strong quantitative and data visualization skills, in addition to qualitative skills. The Sr. User Researcher role will be a key partner with various teams across Bungie to tackle a wide range of research objectives. Be prepared to collaborate with game and UX designers, producers, marketers, data scientists, and other researchers. If you are an advocate for excellent player experiences, passionate about gaming, and you enjoy data, you may be the ideal candidate to join Bungie's User Research team!

RESPONSIBILITIES

  • Collaborate with game development and marketing teams to identify research opportunities and create comprehensive research plans to inform the team’s decisions.
  • Design and conduct research studies using a variety of research methods – including but not limited to surveys, interviews, focus groups, usability testing, playtesting, diary studies, ethnographic field studies, and so on.
  • Analyze data to provide meaningful, impactful insights about players.
  • Present your analysis and recommendations through powerful visualizations and concise reports.
  • Be a passionate advocate for user research and player experience across teams at Bungie, with strong empathy towards players, designers, and marketers alike.

REQUIRED SKILLS

  • 5+ years of user research experience in a consumer-facing business/industry setting.
  • Ability to develop open-ended, ambiguous questions into hypotheses for investigation
  • Strong research and experimental design background
  • Expertise in a variety of user research techniques, along with the ability to create new ones as appropriate
  • Strong data analysis skills (both quantitative and qualitative) and understanding of basic statistics
  • Experience with data visualization
  • Demonstrated ability to persuade stakeholders and positively impact user experiences using data
  • Excellent written and verbal communications skills
  • Highly organized and attentive to details
  • Ability to work well in a team environment
  • Passion for making great player experiences

NICE-TO-HAVE SKILLS

  • Advanced degree in UCD, HCI, Social Sciences (e.g., Psychology, Communication, Sociology, Anthropology), or a quantitative field (e.g., Statistics) with experience answering social and human-centered questions
  • Familiarity with the gaming market and industry trends
  • Familiarity with Destiny, MMOs and live service games

Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion. 

Location:

Date posted: 2022-07-23