Partner Communications Manager (Global Account Management)

sony-interactive-entertainment-playstation

Sony Interactive Entertainment PlayStation

PlayStation isn’t just the Best Place to Play —it’s also the Best Place to Work. We’ve thrilled gamers since 1994, when we launched the original PlayStation. Today, we’re recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

 

 

Partner Communications Manager (Global Account Management)

San Mateo, CA

Reporting into the Head of Partner Experience, you will develop the Global Account Management communications strategy and program for third party partners. Ensuring that partners have a well rounded communications channel for everything happening at SIE and managing any potential gaps in communication is your primary responsibility. You will develop the Partner Voice program to ensure that platform level communications with our partners is best-in-class.

You will provide cross-functional leadership and expertise on communication management for our partners, working closely with other Communication Managers in other SIE departments. You will provide the frameworks and governance from SIE to communicate holistically with our partners on a SIE or platform level, ensuring a great experience for partners. Internal communications are just as vital as external communication, you will work to ensure all teams have the latest news and updates, and that all teams are operating with the same level of details in partner communications. You will be accountable for ensuring all partners are well informed of news, updates, and other happenings at SIE that are pertinent to their businesses, across all partner facing teams.

What you’ll be doing:

  • Develop the third-party communications program with both internal and external components to ensure SIE has best in class communication with its partners
  • Work across teams and departments to understand partner engagement requirements and impacts to communications
  • Offer solutions to teams on how to ensure proper communications with partners
  • Represent Global Account Management to the broader organization on communication standards, SLAs and standard methodologies
  • Ensure that partners have a world-class experience with the platform, and solve any gaps in communications
  • Build frameworks and tools for internal teams to share information, standard methodologies, and platform updates
  • Develop governance to the cadence and rhythm of updates to partners
  • Work cross functional to develop and be the primary GAM partner for incoming CRM tools
  • Be actively engaged in the Partner Experience and Partner Health program, acting as internal comms liaison for both

What we are looking for:

  • Extensive history working in relationship and partnership management
  • Previous experience managing a communications pipeline for a large enterprise, including owning the tools, process, and procedures for partner communications
  • Passionate about providing high levels of customer service to partner organizations
  • Experience working with a mixture of small-large organisations with highly matrixed teams
  • Ability to engage and influence organization through cross-functional and matrixed relationship
  • Communication, presentation, and relationship management skills at all levels.
  • Negotiation and facilitation skills
  • Extensive games development and publishing experience, or comparable media / entertainment / technology industries
  • Strategic problem solver
  • Globally minded

Preferred:

  • High standard of English + Japanese language proficiency

#LI-SM1

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

PRIVACY NOTICE TO SIE LLC’S JOB APPLICANTS

This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

Categories of personal information we collect from you

We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

A. Identification and contact information

    1. Direct identifiers such as your first and last name.
    2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
    3. Contact information such as your email address, mailing address, telephone number.

B. Other information about you or that can be associated with you such as:

  1. Sensitive/Protected Data. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. Professional or job position-related information, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. Non-public education information, including information about your education records, such as grades and transcripts.

Location: San Mateo, CA

Date posted: 2021-12-11