Developer Support Engineer II

unity

Unity

Role description

The opportunity

As a Developer Support Engineer II, you are a key part of an outstanding 24x7 global support team that provides technical support to ensure our customers' games, and their players, stay online

As well as playing a starring role in keeping some of the most prestigious games operational at all times, you’ll be adept at responding swiftly but articulately to customer requests, solving complicated technical issues on their behalf. Taking care of customer challenges is normal for you, working to help other members of the team with particularly difficult issues

You’ll live and thrive in a live operational environment where the pace is never slow, constantly working on hard problems that span multiple teams. You are adept at taking a hard customer challenge and translating that into a problem that needs to be solved, driving the issue to a resolution for your customer.

If this sounds exciting to you, and you’re a technical authority with your fingers on the pulse of the latest innovative Hosting, gaming and cloud tech, we want to hear from you!

What you’ll be doing

  • Work with large game publishers and studios in a one on one setting solving issues, often via video conferencing
  • Respond to sophisticated tickets from the rest of our DSE team, navigating difficult scenarios that may require you to work across multiple teams
  • Work with systems where you might not have full context, rapidly growing your knowledge and knowing when to ask for help
  • Diagnosing and performing root cause analysis on both incidents and customer raised problems
  • Actively coach and mentor others on the DSE team to help share knowledge

What we’re looking for

  • Technical experience with hosting/IaaS/cloud products and services in a customer-facing technical support capacity
  • Deep experience with Linux and Windows server administration
  • Highly productive - Known by others for getting things done!
  • Comfortable being part of a regular on-call rotation supporting our customers and internal teams

You might also have

  • A keen curiosity about programming or tinkering with your own code-based projects!
  • Experience working in the gaming industry, ideally backend systems for online games
  • Experience with game engines such as Unity

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

Unity is at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than five billion times per month in 2020. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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Location: Austin, TX, USA

Date posted: 2021-12-11