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Square Enix

Job Details
Job Location
Square Enix America - El Segundo, CA
Position Type
Full Time
Education Level
4 Year Degree
Job Category
Strategy - Planning

Job Summary:

The Associate Manager for Sales Operations is responsible for executing the tasks necessary for the manufacturing and delivery of Square Enix's video games. To achieve this, the Associate Manager works with a wide array of global cross-functional departments, external partners, 3PLs, and vendors.  The Associate Manager position will also work specifically with the Digital Operations team, coordinating digital code deliveries for inserts on first printings and order refill content.


Essential Job Functions and Responsibilities

  • Assist Sales Operations Manager/s in daily responsibilities. Including but not limited to siphoning through communications, checking status of projects/orders, flagging issues, etc.
  • Work closely with Sales Operations Manager/s with planning and executing new release launches. Such as securing schedules, request for quotes, and organize information from all internal and external teams, etc.
  • Maintain, monitor, and communicate production schedules, component lists, barcodes, cost of goods, and all other necessary reports.
  • Create and maintain trackers for all order updates such as estimated start dates, estimated delivery dates, freight, etc.
  • Create and update components & bill of materials into Agresso and vendor portals.
  • Create, secure approval, and send purchase orders to vendors and coordinate until delivery.
  • Coordinates the production and logistics of all orders from securing raw materials through final assembly and delivery. Also help manage customer direct pickups with the Sales department and 3PLs.
  • Assists the Sales Analysts by monitoring product inventory of all new releases and catalog titles.
  • Help with follow ups between Ops, other departments, and vendors as needed.
  • Process invoices for payment and maintain accurate invoice logs primarily for initial launch orders.
  • Oversee the tasks of the Sales Operations Coordinator/s by reviewing reports, orders, invoice submissions, etc.
  • Help process and reconcile Ops related claims and paperwork with accounting.
  • Facilitate chargebacks with internal and global teams.
  • Work with the Digital Operations team to order 1st part retail codes, track them on delivery and return from the printer and assist in verifying accuracy of the included content.
  • Assist with digital knowledge around code systems and 1st/3rd party digital functionality as it interacts specifically with the physical process.
  • Other related duties as required.

Knowledge, Skills & Abilities

  • Bachelor’s Degree required.
  • Highly proficient in Microsoft Office Suite.
  • 3+ years project management or procurement experience.
  • Experience with a gaming publisher preferred. 


  • Strong attention to detail, organization skills, take direction well and follow through on tasks and projects.
  • Willingness to work as part of a team and be able to exercise initiative as required.
  • Adaptable; able to work in a highly confidential, fluctuating environment where priorities change regularly.
  • Capable of working independently and navigate areas of unfamiliarity.
  • Professional attitude with the ability to be focused and works well with little supervision.
  • Ability to be discreet and handle confidential information.
  • Strong and effective oral and written communication skills.
  • Be flexible to work overtime as dictated by the business.

Supervisory Responsibility

  • This position does not have supervisory responsibilities.


  • This position does not require domestic and international travel.

Work Environment & Vaccination Status

  • Due to COVID-19, as of January 4, 2022, this role has been placed in a temporary remote position and may return to a Hybrid Work Model (date TBD).
  • Employees working from the offices of Square Enix are required to be 100% vaccinated and adhere to the Los Angeles Mask Mandate, CDPH, and CDC guidelines.
  • Unvaccinated office employees, including medical & religious exemptions, are required to submit to weekly testing, adhere to the Los Angeles Mask Mandate, CDPH, and CDC guidelines.
  • This job normally operates in a professional office environment. This role uses standard office equipment such as computers, laptops, phones, photocopiers, filing cabinets and fax machines.


Our AWESOME Perks & Benefits

  • Medical, Dental, and Vision
  • Paid Holidays
  • Generous PTO Policy
  • Paid Parental Leave, Sick Leave, Covid Leave
  • EAP
  • 401K Employer Match
  • Pre-tax benefits (Medical FSA and Dependent Care FSA)
  • Life Insurance
  • Discount on game purchases and merchandise
  • Education Reimbursement



Square Enix, Inc. is committed to the full inclusion of all qualified individuals by providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex (including breast feeding and related medical conditions), gender identity and expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws.


It is further the policy of Square Enix, Inc. to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HR_RA@US.SQUARE-ENIX.COM.


*Please note: Inquiries other than reasonable accommodation assistance, will be not be addressed. 

Location: Square Enix

Date posted: 2022-01-20